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We had been searching at more than one factors to apprehend
what makes the community fine and therefore patron enjoy so one-of-a-kind in
India compared to western international. While handling Indian telecom market,
we have met multiple telecom provider companies (TSP’s) in previous couple of
years in numerous capacities.
Some of the responses in the direction of my query on funding in network validation / service satisfactory testing had been read more:- technoloyintro
The next apparent query is – OEM’s have finished the “product” validation in lab surroundings and also stay environments but please observe that they have achieved product validation and not answer validation for a complex hybrid community. There is a hybrid answer surroundings and no matter of those validation, there are network outages and service degradation for your networks and some real field examples are call drops, interference, name muting, terrible statistics first-rate, etc. I hadn’t seen even a unmarried week in which the subscribers or maybe the regulator isn't bringing up the want for a higher QoS on the subject of telecom offerings particularly in Indian context.
The obvious responses had been– I will paintings with the OEM and get it corrected as that is already complied in the RFP/ settlement. Also making an investment in a test set up doesn’t ensures a “zero name drop” …. Right?
Trust me, that is the reaction we have got from the massive TSP’s General Managers and other accountable technical managers who have been dealing with n/w performance, great assessment, provider degradation problems in day after day life. In this whole sequence of discussions the entirety goes by standards and system BUT they omit an critical element of this whole dialogue that “service is a perishable product” and an revel in is an revel in appropriate or horrific and “can not be changed”. So, what to do with a BAD customer revel in as any penalty can handiest get the technical associate to deliver the proper solution however it does now not ensure a reversal of horrific purchaser revel in or shop the purchaser hobby. By the manner, number portability has also provided a route for client churn in case of a terrible consumer revel in read more:- astromanufaction
And that’s what is occurring in today’s telecom patron revel in. We have become common name drops, horrific pleasant calls, one manner calls, pathetic statistics connection that too while operators are making respectable investments in community expansion & ability enhancements. They are investing plenty on advertising as well claiming their community to be the quality of the breeds and so on. And so on.
When we put the identical question to some of our western Telco’s executives the solution is completely one-of-a-kind and that they sound like – checking out is a “need to do” activity due to different factors like hybrid multi G (2G+3G+4G+Wi-fi+…) networks, multi-dealer surroundings, characteristic checking out, carrier validation and so many different complexities/ day after day necessities which sounded like a need to do for them. They may want to communicate approximately the extraordinary precise troubles and want for doing some proactive checking out for next 45-60 mins and that they protected all real-world problems. They have been also candid enough to provide an explanation for a number of the below efforts & investments they make on this domain like
read more:- healthynessdiet
Western Telco’s notion is completely unique toward the identical difficulty (a hundred and eighty degree exceptional) that too when the services presented are similar, purchaser’s expectations are nearly identical, OEM’s, SI’s & other providers presenting platform and services are identical and purchaser’s expectations are same and even to a degree the expectancies from regulatory bodies are same. So, what is that which makes so much of difference b/w these 2 entirely specific worlds?
I say absolutely distinct on the idea of 180-degree change in their attitude at the same difficulty – networks & services validation in TSP’s.
Western Telco’s are drawing close optimising the community in a continuous testing approach, new provider deployments are deliberate for destiny expansions, testing is an fundamental a part of the CORE teams operating in necessities definition, device making plans and machine expansion phases.
And you as an quit customer may want to sense the actual price what comes in form of extremely good purchaser enjoy and much less call drops :)... So the price is REAL and now not ....
Would request your inputs and remarks to draw the proper angle and produce up the real points as next section of this right up… Please sense unfastened to signify your views, comments and let’s work closer to developing a happy purchaser network so that it will be sustainable in long term
read more :- multimucation